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Returns & Refunds

Last updated: October 2026

Return window

You may request a return within 14 days of the delivery date. Items must be unused, uninstalled and in their original packaging with all components, manuals and accessories.

Non-returnable items

  • Custom-built, made-to-order or specially configured saunas and tubs.
  • Items that have been assembled, installed, used, or exposed to water or heat.
  • Sauna stones, consumables and items marked final sale on the product page.

How to start a return

  1. Email support@saunahubs.com within 14 days of delivery with your order number, the item(s) and the reason.
  2. We issue a Return Merchandise Authorization (RMA) and instructions within 2 business days.
  3. Repack the item securely in its original packaging; freight items must be palletized and shrink-wrapped.
  4. Ship using the instructions provided and keep your tracking or bill of lading.

Return shipping and restocking

For change-of-mind returns, the customer pays return shipping; for freight items we quote this cost upfront. Non-defective returns may be subject to a restocking fee of up to 15%. Return shipping and restocking fees are waived when the return is due to our error or a confirmed defect.

Refunds

After the returned item is received and inspected, approved refunds are issued within 30 days, by bank transfer to the account you tell us to use (we will ask you for the details by email). Original shipping is free, so there is nothing to refund for it. Bank fees charged by your bank or intermediary banks are not refundable.

Damaged, defective or incorrect items

Contact us within 48 hours of delivery with photos of the packaging and the item. We will arrange replacement parts, a replacement unit or a full refund at no cost to you.

Cancellations and exchanges

An order awaiting payment is cancelled automatically after 3 days without payment. Paid orders can be cancelled free of charge before they ship; made-to-order products can be cancelled only before production begins. Exchanges follow the same rules as returns; any price difference is invoiced or refunded.

Return address and contact

EJM Entreprise LLC (dba SaunaHubs), 99 Brookdale Gardens, Unit D, Bloomfield, NJ 07003, United States · +1 (408) 320-0181 · support@saunahubs.com. Do not send items without an RMA; we will give you the correct return address with your RMA.